Hospital Supplies
Full-scale medical equipment solutions for modern clinical environments.
Satisfaction Guaranteed
Returns & Refunds
We want you to be completely satisfied. Learn about our hassle-free return and refund process.
How It Works
01
Initiate Return
Contact us within 30 days of purchase with your order number. We'll provide a prepaid shipping label and return instructions.
02
Ship Item Back
Pack the item securely in original packaging (if possible) and ship using the label we provided. Include your order number in the package.
03
We Receive & Inspect
Once received, we inspect the item within 5 business days to verify condition and eligibility for return or refund.
04
Process Refund
Upon approval, we process your refund to the original payment method within 5-7 business days. You'll receive a confirmation email.
Return Policies
Return Eligibility
- Items must be returned within 30 days of purchase
- Products must be unused and in original condition
- Original packaging should be intact
- All accessories and documentation must be included
- Proof of purchase (invoice or order confirmation) required
Non-Returnable Items
- Items used or showing signs of wear
- Products without original packaging or accessories
- Items purchased over 30 days ago
- Clearance or final sale items (marked as such)
- Custom or made-to-order products
- Items damaged due to misuse or neglect
Refund Timeline
- Return shipping: 3-7 business days
- Inspection process: 5 business days
- Refund processing: 5-7 business days after approval
- Total typical timeframe: 2-3 weeks
- Refunds issued to original payment method
- Bank processing may add 1-2 additional business days
Exchanges & Damage
Product Exchange
If you need a different size or model, we offer free exchanges within 30 days. Return your item and we'll ship the replacement at no additional cost.
Defective Products
If you received a defective product, we'll replace it or issue a full refund immediately. Contact us with photos and we'll expedite a replacement.
Damaged Shipments
Report any damage within 48 hours of delivery. Keep packaging and take photos. We'll replace the item at no cost or issue a full refund.
Frequently Asked Questions
Report damage within 48 hours of delivery with photos of the item and packaging. We'll issue a replacement or full refund immediately without requiring you to return the damaged item.
No, we provide a prepaid shipping label for all returns. Return shipping is completely free within the 30-day return window.
Items must be unopened and unused for returns. If you open a product and it has a defect, we'll replace it for free or issue a full refund.
Most sale items are returnable, but some clearance items marked as "final sale" cannot be returned. Check the product page for details.
After we receive and inspect your return, refunds are processed within 5-7 business days. It may take an additional 1-2 business days for your bank to post the credit.
Yes, you can return items purchased with a discount code. The refund will be for the discounted price you paid, not the full retail price.
You can still return items. We can look up your order using your email address or credit card number. Contact us with these details.
Questions About Returns?
Our support team is here to help. Contact us and we'll answer any questions about our return or refund process.