Terms & Conditions

By accessing, browsing, purchasing from, or otherwise using the ZanMed Medical Supplies Ltd website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and all applicable laws and regulations. If you do not agree with any part of these terms, you must discontinue use of this website immediately.

All information, product descriptions, specifications, educational materials, and content published on this website are provided for general informational purposes only. Nothing contained on this website constitutes medical advice, diagnosis, treatment, clinical guidance, or professional healthcare recommendations. Customers should always consult qualified healthcare professionals before making medical decisions or using any healthcare product.

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of, restrict, or inhibit the use of this website by any other person. Unauthorized access attempts, misuse of website functionality, transmission of malicious software, or activities that interfere with website operations are strictly prohibited.

ZanMed strives to ensure that all product descriptions, images, specifications, pricing information, and availability details are accurate and up to date. However, errors may occasionally occur. Product availability is subject to stock levels and supplier availability. We reserve the right to modify, discontinue, substitute, limit quantities, or update product information at any time without prior notice.

Certain medical devices, diagnostic equipment, laboratory supplies, pharmaceuticals, or regulated healthcare products may be subject to licensing requirements, prescriptions, institutional authorization, or regulatory approval under applicable Kenyan laws and regulations. Where applicable, ZanMed reserves the right to request supporting documentation before processing or fulfilling an order.

All orders placed through this website are subject to review, verification, stock availability, payment confirmation, and acceptance by ZanMed Medical Supplies Ltd. We reserve the right to refuse, limit, suspend, or cancel any order for reasons including but not limited to product unavailability, pricing errors, suspected fraud, regulatory restrictions, or incomplete customer information.

Unless otherwise stated, all prices displayed on this website are quoted in Kenyan Shillings (KES). Applicable taxes, statutory levies, duties, and government charges may be included or added during checkout as required by Kenyan law. ZanMed reserves the right to modify prices at any time without prior notice.

By submitting payment information, you represent and warrant that you are authorized to use the selected payment method. Accepted payment methods may include bank transfers, debit cards, credit cards, M-Pesa, and other approved payment solutions. You authorize ZanMed to charge the applicable amount for products and services ordered.

Delivery timelines provided by ZanMed are estimates only and do not constitute guarantees. Delivery may be affected by courier delays, customs procedures, supplier shortages, weather conditions, public emergencies, transportation disruptions, or other circumstances beyond our reasonable control. Risk of loss or damage passes to the customer upon successful delivery of the products.

Returns and refunds are governed by our Return Policy. Due to health, safety, hygiene, and regulatory requirements, certain products including sterile items, consumables, opened products, customized products, special-order products, and temperature-sensitive products may not be eligible for return unless defective or supplied in error. Approved refunds will be processed in accordance with our applicable refund procedures.

Healthcare facilities, clinics, pharmacies, laboratories, educational institutions, NGOs, government agencies, and other organizations purchasing products through ZanMed remain responsible for ensuring compliance with all applicable operational, licensing, storage, usage, and regulatory requirements associated with purchased products.

ZanMed is committed to protecting customer information in accordance with the Kenya Data Protection Act, 2019 and other applicable privacy regulations. Any personal information collected through this website will be processed lawfully, fairly, securely, and transparently. Additional information regarding our data practices is available in our Privacy Policy.

This website and all materials contained herein are provided on an 'as is' and 'as available' basis. To the fullest extent permitted by law, ZanMed disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, reliability, availability, accuracy, and non-infringement.

To the maximum extent permitted by applicable law, ZanMed Medical Supplies Ltd, its directors, employees, agents, suppliers, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from the use of, inability to use, or reliance upon this website, products, services, or information provided through this platform.

This website may contain links to third-party websites for informational or convenience purposes. ZanMed does not control, endorse, or assume responsibility for the content, privacy practices, products, or services offered by third parties. Access to external websites is undertaken entirely at the user's own risk.

All trademarks, logos, graphics, product information, website designs, software, text, images, and other content displayed on this website are the property of ZanMed Medical Supplies Ltd or their respective owners and are protected by applicable intellectual property laws. Unauthorized use, reproduction, distribution, or modification is prohibited without prior written permission.

ZanMed reserves the right to revise, amend, update, or replace these Terms & Conditions at any time. Changes become effective immediately upon publication on this website. Continued use of the website following any updates constitutes acceptance of the revised terms.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any dispute arising from or relating to these terms, the website, products, or services shall be subject to the exclusive jurisdiction of the courts of Kenya.