Privacy Policy

We collect information you provide directly to us when inquiring about or ordering medical equipment, hospital furniture, lab consumables, or turnkey facility services. This includes your name, phone number, email address, medical facility/clinic details, delivery address, tax details, and product inquiry specifications provided via web forms or WhatsApp messaging.

We also automatically collect standard technical metadata when you visit our site (IP address, browser type, device information, and pages viewed) through server logs and analytics tools to ensure site security and performance.

We use your information strictly to process orders, generate medical quotations and proforma invoices, coordinate delivery across Kenya, manage biomedical installation and maintenance SLAs, and respond to sales or technical inquiries.

We do not sell, rent, or trade your personal or institutional data to third parties.

We may share necessary procurement details with trusted third-party service providers who assist our operations—such as accredited logistics and courier partners, secure payment processors, biomedical engineering installation teams, and WhatsApp Business infrastructure—solely to fulfill your order.

We may also disclose information where mandated by law or regulatory bodies (such as the Pharmacy and Poisons Board or Ministry of Health in Kenya), or to protect the legal rights and safety of Zanmed Medical Supplies Ltd, our clients, and the public.

Our website utilizes functional cookies to maintain cart contents, remember session choices, and gather anonymous analytics on catalog navigation. You can adjust your browser settings to disable cookies, though certain interactive features may be limited.

We retain procurement and communication records only for as long as necessary to fulfill orders, maintain warranty and servicing records, and satisfy statutory accounting, tax, and medical equipment regulatory requirements under Kenyan law.

In compliance with the Kenya Data Protection Act, 2019, you have the right to request access to, correction of, or deletion of your personal data held by us. You may also object to or request restrictions on data processing. To exercise these rights, please contact our Data Protection Officer at contact@zanmed.co.ke.

We enforce appropriate technical and organizational safeguards to prevent unauthorized access, alteration, disclosure, or destruction of client and facility data. While we implement industry-standard encryption and protocols, no electronic transmission or storage system can be guaranteed as 100% immune.

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be published on this page with a revised effective date.

If you have questions regarding this Privacy Policy or our data handling practices for medical procurement, please contact us at privacy@zanmed.co.ke or visit our contact page.