Privacy Policy

We collect information you voluntarily provide when interacting with our website, requesting quotations, placing orders, subscribing to communications, or contacting us for support. This may include your name, email address, telephone number, company or institution name, job title, billing information, delivery information, and order history. We may also collect technical information such as IP addresses, browser type, device information, pages visited, and website usage data through cookies and similar technologies.

As a supplier of medical and healthcare products, we may collect information relating to healthcare facilities, clinics, hospitals, pharmacies, laboratories, educational institutions, NGOs, procurement departments, and authorized representatives. This information is used solely for quotation requests, order processing, delivery coordination, customer support, regulatory compliance, and maintaining business relationships.

We process personal information only where permitted by applicable law. This includes processing necessary for fulfilling orders and contractual obligations, responding to customer inquiries, complying with legal and regulatory requirements, protecting our legitimate business interests, preventing fraud, improving our services, and where required, obtaining your consent before processing certain types of information.

We use the information we collect to process and fulfill orders, manage customer accounts, provide quotations, coordinate deliveries, respond to inquiries, provide customer support, improve our products and services, communicate important updates, maintain security, prevent fraud, comply with legal obligations, and enhance your overall experience with ZanMed Medical Supplies Ltd.

Our website uses cookies and similar technologies to improve functionality, remember user preferences, analyze website performance, and enhance the browsing experience. Essential cookies are necessary for website operation, while analytics and preference cookies help us understand user behavior and improve services. You may control cookie settings through your browser; however, disabling certain cookies may affect website functionality.

Payments made through our website may be processed by authorized third-party payment providers, including mobile money platforms, banks, card processors, and payment gateways. ZanMed does not store complete debit card or credit card information on its systems. Payment information is processed securely by authorized providers in accordance with applicable security standards and regulatory requirements.

We may share limited information with trusted third-party service providers where necessary to operate our business and fulfill customer requests. These providers may include payment processors, delivery and logistics partners, cloud hosting providers, customer communication platforms, website analytics providers, and professional advisors. Such parties are only permitted to access information necessary for performing their services and are required to maintain appropriate confidentiality and security measures.

Some of our technology providers, hosting services, or business partners may process information outside Kenya. Where personal information is transferred internationally, ZanMed takes reasonable steps to ensure appropriate safeguards are implemented to protect personal data in accordance with applicable privacy laws and industry best practices.

We implement reasonable administrative, technical, and organizational security measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. These measures may include secure hosting environments, encryption technologies, access controls, monitoring systems, and regular security reviews. While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide services, comply with legal and regulatory obligations, resolve disputes, maintain business records, enforce agreements, and protect legitimate business interests. When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

Subject to applicable law, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of personal data, object to certain forms of processing, restrict processing in specific circumstances, withdraw consent where processing is based on consent, and request information regarding how your data is being used. Requests relating to privacy rights may be submitted using the contact information provided below.

Where permitted by law, we may send information regarding products, services, promotions, company updates, and industry-related content. You may opt out of marketing communications at any time by following unsubscribe instructions contained in our communications or by contacting us directly. Transactional and service-related communications may still be sent where necessary to fulfill orders or provide services.

We may disclose personal information where required by applicable law, court order, regulatory authority, law enforcement agency, government institution, or other legally authorized body. Such disclosures will only be made where legally required or otherwise permitted under applicable laws and regulations.

Our products and services are intended for healthcare professionals, healthcare institutions, businesses, organizations, and adults. We do not knowingly collect personal information directly from children or minors. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information from our systems.

Our website may contain links to external websites operated by third parties. ZanMed is not responsible for the privacy practices, content, security, or policies of third-party websites. Users are encouraged to review the privacy policies of any external websites they visit.

We may update this Privacy Policy from time to time to reflect changes in our operations, services, technologies, legal obligations, or privacy practices. Any updates will become effective upon publication on this page. The 'Last Updated' date displayed on this page indicates when the policy was most recently revised.