Frequently Asked Questions

Zanmed Medical Supplies Ltd is a trusted provider of high-quality medical supplies and equipment for healthcare facilities, hospitals, clinics, and home healthcare providers. We specialize in delivering certified medical products from leading manufacturers.

Founded in 2022, Zanmed has grown to become a leading medical supplies distributor, serving 20+ healthcare institutions and professionals. We have established strong partnerships with 10+ certified brands.

We currently ship to all 47 Counties and select Eastern Africa Region. We maintain strategic inventory distribution to ensure fast delivery across the region.

We offer 200+ medical supply SKUs including diagnostic equipment, wound care supplies, mobility aids, respiratory equipment, laboratory supplies, research products, home care products and many more. All products meet industry standards and manufacturer certifications.

Yes, all products come with manufacturer warranties. Warranty periods vary by product type. We provide technical support and can facilitate warranty claims when needed.

Absolutely. Each product listing includes detailed specifications, certification information, and compliance details. Our technical team is available to answer specific product questions.

Yes, we can create customized product packages tailored to your facility's specific needs. Contact our team to discuss bundle options for your organization.

You can place orders directly through our website, by calling (+254) 757-011738, or via email to orders@zanmedmedicalsupplies.co.ke. For large orders, a dedicated account manager can assist you.

We accept cash, mobile money, and bank transfers. For corporate accounts, we offer net payment terms (Net 30/60). Wire transfers are available for international orders.

Yes, we provide detailed invoices for all orders. We can set up recurring billing for regular orders and provide custom reporting for corporate accounts and procurement departments.

There are no minimum order requirements for standard orders. Bulk orders have volume discounts that increase with order size.

Standard delivery takes 1 business day. Same-day delivery is available in select areas. Rush orders can be accommodated upon request.

We do not process or ship orders on weekends or major holidays. Holiday schedules are posted on our website.

All orders receive tracking numbers via email. You can track your shipment in real-time through our website or the carrier's tracking system. We provide regular status updates for large orders.

All packages are insured. If your order arrives damaged, contact us within 48 hours with photos of the damage.

We offer a 30-day return policy on unopened, unused products in original packaging. Opened or used medical supplies cannot be returned for health and safety reasons. Refunds are processed within 5 business days.

Used medical equipment cannot be returned due to health and safety regulations. However, we offer repair and technical support services. Please contact our support team for equipment issues.

Contact our customer service team at support@zanmedmedicalsupplies.co.ke or call (+254) 757-011738. We will provide a return shipping label and RMA number. Ship the item back in original packaging.

Yes, we offer product exchanges within 30 days of purchase. The new product must be of equal or greater value. Contact our team to arrange an exchange.

Yes, we offer competitive wholesale and bulk pricing for healthcare facilities, hospitals, clinics, and corporate buyers. Volume discounts increase with order size. Contact our sales team for a custom quote.

Absolutely. We offer dedicated corporate accounts with custom pricing, net payment terms, a designated account manager, and priority customer support. Contact sales@zanmedmedicalsupplies.co.ke to set up an account.

Yes, we provide product training and technical support for healthcare facilities. Our specialists can conduct on-site training sessions for your staff at no additional cost.

Wholesale pricing offers volume discounts based on order quantity. Bulk orders of 500+ units receive significant discounts. Retail pricing applies to standard orders under 500 units.

You can create an account directly on our website. You'll need an email address and password. For corporate accounts, contact our sales team for faster setup and to discuss custom options.

Yes, you can save your billing address, shipping address, and preferred products. This makes future orders faster and easier. All information is securely encrypted.

You can reach our support team via phone (+254) 757-011738, email (support@zanmedmedicalsupplies.co.ke), or through our website contact form. Our support hours are Monday-Sarturday, 8AM-6PM.

Yes, our technical specialists are available to provide setup assistance, troubleshooting, and usage guidance for medical equipment. Technical support is included with all product purchases.